Terms & Conditions
Please read these terms carefully before making a booking with The Arena at Statfold Country Park. By submitting a booking enquiry, signing a booking agreement, or paying a deposit, you confirm that you have read, understood and agree to be bound by these terms and conditions.
1. Introduction
These Terms and Conditions govern the use of The Arena at Statfold Country Park's event venues and services. They apply to all bookings, enquiries and use of our website at all times.
The Arena at Statfold Country Park is operated by Statfold Country Park Ltd, registered in England and Wales. Registered address: Ashby Road, Tamworth, Staffordshire, B79 0BU.
These terms should be read alongside any specific booking agreement or event contract issued to you. In the event of a conflict, the specific booking agreement shall take precedence.
2. Definitions
In these Terms and Conditions, the following words and phrases have the meanings set out below:
- "We", "us", "our" meaning Statfold Country Park Ltd, trading as The Arena at Statfold Country Park
- "You", "your", "the client" refers to the individual or organisation making a booking or enquiry
- "The Venue" is any event space at Statfold Country Park, including The Arena, Fairground, Strawberry Suite, The Museum, and outdoor areas
- "Event" is any function, gathering or occasion booked at the Venue
- "Booking Agreement" refers to the formal written contract issued upon confirmation of a booking
- "Event Date" is the confirmed date(s) on which your event is scheduled to take place
3. Making a Booking
PROVISIONAL HOLDS
We may hold a date provisionally for a period of up to 14 days following receipt of your enquiry. Provisional holds are subject to availability and do not constitute a confirmed booking. We reserve the right to release a provisional hold without notice if another client wishes to book the same date.
CONFIRMING YOUR BOOKING
A booking becomes confirmed only when all of the following have been completed:
- A signed Booking Agreement has been received by us
- The required deposit payment has been received and cleared
- Written confirmation of the booking has been issued by us
Until all three conditions are met, we cannot guarantee the availability of your chosen date or venue space.
ACCURACY OF INFORMATION
You are responsible for ensuring that all information provided at the time of booking — including event type, guest numbers, and special requirements — is accurate and complete. We accept no liability for issues arising from incorrect or incomplete information provided by the client.
4. Payment Terms
We use the personal data we collect for the following purposes:
STAGE
AMOUNT
DUE
Deposit
25% of total agreed fee
On signing of Booking Agreement
Interim Payment
25% of remaining total agreed fee
6 months prior to Event Date
Final Balance
Remaining balance including confirmed extras
14 days prior to Event Date
All payments are due on the dates specified. Failure to make payment on time may result in the cancellation of your booking. We reserve the right to charge interest on overdue balances at a rate of 4% above the Bank of England base rate per annum.
All prices are quoted exclusive of VAT unless otherwise stated. VAT will be charged at the prevailing UK rate.
5. Cancellation Policy
All cancellations must be made in writing and addressed to our events team. The following cancellation charges apply, calculated as a percentage of the total contracted fee:
If a cancellation request is made more than 6 months prior to Event Date, no additional charges are required, but the non-refundable deposit made at the time of booking will not be returned.
If a cancellation request is made 3 to 6 months prior to Event Date, a cancellation charge of 50% will be required.
If a cancellation request is made 1 to 3 months prior to Event Date, a cancellation charge of 75% will be required.
If a cancellation request is made less than 1 month prior to Event Date, a cancellation charge of 100% will be required.
We strongly recommend that all clients take out appropriate event cancellation insurance at the time of booking. We are not liable for losses arising from circumstances beyond your control that prevent your event from taking place.
In the unlikely event that we are required to cancel your booking due to circumstances within our control, we will provide as much notice as possible and offer either a full refund of all monies paid or an alternative date at no additional cost.
6. Changes to Bookings
Requests to change the date, venue space, or nature of an event must be made in writing and are subject to availability. We will endeavour to accommodate reasonable requests wherever possible, but we cannot guarantee that changes can always be made.
Significant changes, including changes to event type, a reduction in guest numbers exceeding 20%, or requests for a date change within 6 months of the Event Date, may be treated as a cancellation and re-booking and may attract the cancellation charges set out in Section 5.
Any changes that increase the contracted fee must be agreed in writing and settled in accordance with the payment schedule in Section 4.
7. Use of the Venue
ACCESS TIMES
Access to the Venue for set-up, decoration and supplier deliveries will be agreed in advance and confirmed in your event schedule. You and your suppliers are not permitted to access the Venue outside of agreed hours without prior written consent.
CAPACITY LIMITS
All events must remain within the maximum capacity limits for the venue spaces agreed at the time of booking, as required by our fire safety and licensing obligations. Exceeding agreed capacity limits may result in the immediate termination of your event.
LICENSING & NOISE
The Venue operates under appropriate premises licences. All events must comply with our licence conditions, including noise levels and permitted hours for the service of alcohol and entertainment. We reserve the right to reduce music volume or request that entertainment ceases if licence conditions are at risk of being breached.
DECORATIONS
You are welcome to decorate the Venue in keeping with your event, subject to our prior approval. The use of open flames, confetti, glitter, pyrotechnics, fireworks, or anything that may cause damage to the Venue or its contents is not permitted without our explicit written consent. All decorations must be removed at the end of your hire period.
8. Catering & Suppliers
We work with a number of trusted catering partners and can provide full in-house catering packages. Where you wish to bring your own caterer or external food supplier, this must be agreed with us in advance. Unapproved external caterers will not be permitted access to the Venue.
All external suppliers (including caterers, florists, photographers, entertainers, and AV companies) must provide evidence of valid public liability insurance (minimum £5 million) before the event and must comply with our Supplier Code of Conduct.
We accept no responsibility for the quality, conduct or performance of any external supplier engaged by you. Any disputes regarding third-party services must be resolved directly between you and the supplier.
9. Liability
We take all reasonable steps to ensure the safety and comfort of your event. However, to the fullest extent permitted by law:
- Our total liability to you for any claim arising from a booking shall not exceed the total fee paid by you for that booking
- We are not liable for any indirect or consequential losses, including loss of profits, loss of enjoyment, or reputational damage
- We are not liable for loss of or damage to personal property brought to the Venue by you, your guests or your suppliers
- We are not liable for the acts or omissions of any third-party suppliers or contractors engaged by you
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other matter that cannot be excluded by law.
We strongly recommend that all clients obtain comprehensive event insurance that covers cancellation, public liability and personal property.
10. Force Majeure
Neither party shall be liable for any failure or delay in performing their obligations under a Booking Agreement where such failure or delay results from circumstances beyond their reasonable control. This includes, but is not limited to, acts of God, extreme weather events, pandemics, government-imposed restrictions, fire, flooding, civil unrest, or failure of essential utilities.
In the event of a force majeure situation, we will notify you as soon as reasonably practicable and work with you in good faith to find an alternative arrangement, including an alternative date where possible. Where an alternative cannot be agreed, the liability of each party shall be limited to the return of any payments made for the period affected.
11. Damage & Loss
You are responsible for any damage caused to the Venue, its fixtures, fittings, equipment or grounds during your hire period, including any damage caused by your guests or suppliers. The cost of making good any damage will be invoiced to you following the event and must be settled within 14 days.
We reserve the right to retain a damage deposit prior to your event. This will be confirmed in your Booking Agreement and returned within 14 days of your event, less any deductions for damage or additional cleaning costs.
We accept no responsibility for the loss of or damage to items left at the Venue before, during or after your event. Any items left behind will be held for a period of 14 days before being disposed of or donated to charity.
12. Conduct & Security
The safety and wellbeing of all guests, staff and suppliers at the Venue is of paramount importance. We reserve the right to refuse admission to, or remove from the Venue, any person whose behaviour is considered dangerous, threatening, abusive or otherwise inappropriate — without refund.
The consumption of alcohol is subject to our licensing conditions. We operate a Challenge 25 policy and reserve the right to refuse service to anyone who is, or appears to be, undoxed or intoxicated.
The use of illegal substances on the Venue premises is strictly prohibited and will result in the immediate termination of your event without refund. We will co-operate fully with the relevant authorities in such circumstances.
Depending on the size and nature of your event, we may require you to provide licensed security personnel. This will be discussed and agreed at the planning stage and included in your Booking Agreement.
13. Website Use
The content on this website — including all text, images, graphics, logos, and design elements — is the intellectual property of Statfold Country Park Ltd and is protected by copyright. You may not reproduce, distribute, or use any content from this website without our prior written permission.
Whilst we make every effort to ensure the accuracy and completeness of the information on our website, we do not warrant that it is free from errors. Pricing, availability and service details are subject to change and should be confirmed directly with our events team before relying on them.
Our website may contain links to third-party websites. We are not responsible for the content, accuracy or availability of any linked site and the inclusion of a link does not constitute an endorsement.
12. Contact Us
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be unlawful, void or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
If you have any questions about these Terms and Conditions or wish to discuss any aspect of your booking, please do not hesitate to get in touch:
By email: events@thearena-statfold.com
By phone: 01827 830389
By post: The Arena at Statfold Country Park, Ashby Road, Tamworth, Staffordshire, B79 0BU
These Terms and Conditions were last reviewed and updated in May 2026. We reserve the right to amend these terms at any time. The version in force at the time of your booking confirmation shall apply to your booking.